To secure the functionality and maintenance of digital products, it is usual to enter into an SLA with the service provider.
The agreement usually defines the required scope of the product’s functionality, time requirements in relation to its maintenance and expedience of repairing any incidents. It shall also divide the responsibility for functionality and maintenance of the digital product between the customer and provider.
TitleService Level Agreement (.docx)
TitleZmluva o poskytnutí servisných služieb (.docx)